Refund & Return Policy

KDailyLife.com | Operated by L&B Global Inc.

Last Updated: October 13, 2026

At KDailyLife, we want you to shop with confidence. If something isn’t right with your order, we’re here to help.

We offer a 30-day return policy on most eligible products, with a straightforward process for returns, refunds, damaged items, and delivery issues.

Some KDailyLife orders are shipped through Amazon Multi-Channel Fulfillment (MCF). Regardless of which fulfillment provider ships your order, KDailyLife remains your primary point of contact for customer service, returns, and refunds.

Please review the following policy before requesting a return.

1. Our 30-Day Return Policy

We accept returns of most eligible products within 30 calendar days of confirmed delivery.

To qualify for a standard return:

  • Your return request must be submitted within 30 days after delivery.

  • The item must be unused, undamaged, and in its original condition, except when a defect or delivery-related problem is reported.

  • The item must include its original packaging, accessories, and included components when reasonably applicable.

  • You must provide your KDailyLife order number or another acceptable proof of purchase.

  • The product must not fall within an excluded category described below.

For approved returns, we will provide instructions and an applicable return method.

Products returned without prior authorization may not be properly identified or processed.

Nothing in this policy limits any rights you may have under applicable consumer protection or warranty laws.

2. How to Request a Return

To begin a return, please follow these steps.

Step 1 — Contact Our Support Team

Email support@kdailylife.com with the subject line:

“Return Request – Order #[Your Order Number]”

Please include:

  • Your order number.

  • Your full name and the email address used for your purchase.

  • The product you wish to return.

  • The reason for the return.

  • Photographs if the item is damaged, defective, incorrect, or incomplete.

Step 2 — Receive Return Instructions

Our customer support team aims to respond within 2 business days.

If your return is approved, we will provide the appropriate instructions, which may include a return authorization, shipping label, printable documentation, or a QR code if supported for your order.

The available return method depends on the product, shipping destination, and fulfillment provider.

Step 3 — Send or Drop Off Your Return

Follow the instructions provided by KDailyLife.

If you receive a prepaid shipping label, use that label and follow the carrier instructions.

If your return uses a QR code, follow the designated drop-off instructions.

If a printed Return Merchandise Authorization (RMA) slip is required, include it inside the return package.

Important: Please do not send merchandise to an Amazon warehouse or to our corporate business address unless KDailyLife has specifically authorized that return destination.

Step 4 — Return Review and Refund

Once your return is received and its eligibility is confirmed, we will process the applicable refund according to the terms below.

3. Amazon Multi-Channel Fulfillment (MCF) Returns

Some KDailyLife products are stored and shipped through Amazon Multi-Channel Fulfillment.

Amazon may provide logistics services for your order, but the purchase is made through KDailyLife.com.

For these orders:

  • KDailyLife manages customer return requests and refund decisions.

  • Return instructions must be obtained from KDailyLife.

  • Authorized returns may be directed to an Amazon-designated return facility or another approved location.

  • Available return methods may include shipping labels or QR-code drop-offs, depending on order eligibility and the services enabled.

  • Amazon may inspect and process items returned through its fulfillment network.

  • KDailyLife issues approved customer refunds through the original payment channel or another legally required method.

Amazon customer support does not administer returns or refunds for purchases made directly on KDailyLife.com.

Please contact KDailyLife instead of initiating a return through your personal Amazon shopping account.

4. Return Shipping Costs

Return shipping charges depend on the reason for the return.

A. Change of Mind or Customer Ordering Error

For eligible returns requested because you changed your mind, ordered the wrong product, or no longer need an item:

  • You are responsible for applicable return shipping charges.

  • Any return shipping charge collected or deducted by KDailyLife will be disclosed before you agree to the return method.

  • Original shipping charges are generally non-refundable, except where required by law.

  • We do not charge a standard restocking fee for approved returns in eligible condition.

B. Damaged, Defective, or Incorrect Products

If we shipped the wrong item or your order arrived damaged, defective, or incomplete due to an issue for which KDailyLife is responsible:

  • KDailyLife will cover authorized return shipping costs.

  • We may provide a prepaid return method.

  • We may offer a replacement, refund, or other appropriate remedy.

  • We may ask for photographs or additional information to help resolve the issue.

Do not purchase return postage for a damaged, defective, or incorrect item before receiving instructions if you expect reimbursement.

5. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, incorrect, or missing components, contact support@kdailylife.com as soon as reasonably possible.

To help us resolve the issue, include:

  • Your order number.

  • A description of the problem.

  • Photographs of the item and packaging, when available.

For faster processing, we recommend reporting visible shipping damage within 7 days of delivery.

This recommended reporting period does not eliminate applicable warranty rights or other legal remedies.

Depending on the circumstances, we may provide a replacement, an appropriate refund, or another remedy required or permitted by law.

We may not require a physical return when the cost or circumstances make returning the product unreasonable, but any return waiver must be authorized by KDailyLife.

6. Lost, Missing, or Undelivered Packages

If your order has not arrived by the expected delivery date, please contact support@kdailylife.com.

Our team will review the order status and work with the applicable fulfillment provider or shipping carrier.

If a shipment is confirmed lost or cannot be delivered, we will offer a replacement or an appropriate refund, subject to applicable law.

A tracking status indicating delivery may require additional investigation if you report that the package was not received.

KDailyLife is responsible for addressing legitimate customer delivery issues even when a third-party fulfillment provider handled the shipment.

If we cannot ship your order within the promised timeframe, we will provide any delay notices, cancellation options, or refunds required by applicable law.

7. Non-Returnable and Restricted Products

Certain products may be ineligible for ordinary change-of-mind returns because of their nature, safety requirements, or product-specific conditions.

These may include:

  • Opened or used personal care products that cannot safely be resold.

  • Certain hygiene-related items after opening.

  • Perishable goods.

  • Personalized or customized products.

  • Products explicitly identified as final sale before purchase.

  • Products subject to legal or safety-related return restrictions.

Product-specific exclusions will be disclosed on the applicable product page or before checkout.

If an item is damaged, defective, incorrectly supplied, or otherwise subject to a legally required remedy, these exclusions do not override your applicable legal rights.

Please contact us before returning a restricted item.

8. Refund Eligibility and Amounts

When an approved return meets our return requirements, KDailyLife will refund the eligible product purchase amount, including applicable product-related taxes as required by law.

For change-of-mind returns:

  • Original shipping charges are generally not refundable.

  • Customer-paid return shipping charges are not refundable.

  • Refund amounts may reflect applicable discounts, coupons, and promotional adjustments.

For incorrect, defective, or delivery-damaged items for which KDailyLife is responsible, we will provide the refund or other remedy required by applicable law and our applicable policies.

If an item is returned in a condition that does not meet the disclosed eligibility requirements, we will review the circumstances before determining whether a refund is available.

Any legally required consumer refund or warranty remedy will be honored.

9. Refund Processing Time

For an ordinary approved return, we aim to initiate your refund within 5 business days after receiving and verifying the returned item.

Refunds are generally issued to the original payment method.

After we initiate a refund, your bank or payment provider may require additional time to make the funds available.

Refunds for canceled or unshipped orders will be processed within the timeframe required by applicable law, which may differ from the ordinary return-inspection process.

If you have not received an approved refund after the expected processing period, please contact support@kdailylife.com.

10. Exchanges and Replacements

If you receive a defective, damaged, or incorrect item, we may offer a replacement when inventory is available.

Replacement products may be shipped through Amazon MCF or another authorized fulfillment provider.

For ordinary change-of-mind requests, we generally recommend returning the eligible item and placing a new order for the preferred product.

We cannot guarantee replacement availability.

Any exchange or replacement is subject to applicable product availability and legal requirements.

11. Order Cancellations

If you need to cancel an order, email support@kdailylife.com as soon as possible.

We will attempt to cancel the order before it enters shipping or fulfillment.

Because some orders are processed through Amazon MCF, cancellation may not be possible once fulfillment has started.

If the order has already shipped, you may request a return after delivery, subject to the applicable return conditions.

If an order is canceled before shipment, we will refund the applicable amount as required by law.

Orders that cannot be shipped within the promised timeframe will be handled according to applicable shipment-delay and refund requirements.

12. Promotional Purchases and Free Shipping

Products purchased with promotional coupons, affiliate referral codes, or special offers generally follow this Return Policy unless additional conditions were clearly disclosed before purchase.

If an item is returned, the refund will reflect the actual amount paid after eligible discounts.

If the return of one or more items changes a promotional or free-shipping qualification, any adjustment will be made only where the relevant condition was clearly disclosed before purchase and applicable law permits the adjustment.

For bundled products, return eligibility and refunds may depend on the specific terms disclosed with the bundle.

Please contact customer support if you need assistance with a promotional purchase.

13. Purchases Made Through Other Marketplaces

This Return Policy applies to purchases completed directly on KDailyLife.com.

If you purchased a product on Amazon.com, TikTok Shop, or another third-party marketplace, please follow the applicable marketplace’s return procedures and seller policies.

This distinction applies even when the products are supplied by the same brand or fulfilled from a similar warehouse network.

14. Our Commitment to Fair Resolutions

We aim to resolve customer issues fairly and efficiently.

If you believe a return or refund decision was made incorrectly, please contact support@kdailylife.com and provide your order number and relevant details.

We will review the circumstances and applicable rights.

Nothing in this policy excludes or limits rights and remedies that cannot legally be waived.

15. Policy Updates

We may update this policy to reflect changes in our operations, fulfillment providers, products, or applicable legal requirements.

The current version will be available on KDailyLife.com with its latest update date.

Material changes will not retroactively remove applicable rights associated with completed purchases.

16. Contact Us

For returns, refunds, missing packages, damaged products, or order-related assistance:

KDailyLife Customer Support

Operated by L&B Global Inc.

Website: https://kdailylife.com

Email: support@kdailylife.com

Please include your order number whenever contacting us about an existing purchase.